Claims Compliance manager

• Process claims from filing to resolution efficiently, accurately, and within time standards

• Research and evaluate evidence to help make informed decisions around a claim and respond accordingly

• Negotiate settlements with stakeholders as needed

• Communicate and build strong relationships with internal team members, carriers, insurance companies and customers

• Timely provide claims status updates and respond to stakeholder questions and concerns

• Coach operations team on how to manage a potential claims situation

• Oversee KPIs related to claims resolution

Compliance

• Oversee compliance function, including learning the industry legal and compliance landscape and staying abreast of any changes

• Review escalations related to onboarding and prequalifying new carriers

• Inform other departments on compliance protocol through communication and presentations

• Review legal documents and understand basic legal concepts to spot issues for business consideration

o Figure it out, Make it Happen

o Results Matter

o Passion & Grit

o Integrity

o Teamwork

What We Look For

• Excellent organizational skills, attention to detail, and exposure to claims and insurance disputes

• Ability and desire to learn new industry-specific regulations relating to compliance and claims

• Excellent verbal and written communication skills

• Strong desire to resolve outstanding issues with professionalism

• Ability to interpret contract language and answer inquiries from insurance and freight companies

• Excellent time management skills, with proven ability to meet deadlines

• Ability to prioritize tasks, delegating when appropriate

• Ability to function well in a high-paced and, at times, stressful environment

• Ability to act with integrity, professionalism, and confidentiality

• Proficient with Microsoft Office Suite or related software

• Team focus - until everything is done, nobody is done

• Possess a customer service mindset

• Ability to work independently with little supervision

What We Need to See

• Minimum 4 years of relevant insurance claims and compliance experience

• High school diploma or equivalent required

What We Offer

• Competitive pay. Standard benefits package options.

• Casual, fast-paced, and energized work environment.

• Pay based on experience and performance.

Job Type: Full-time