Enterprise Operations Lead II in Chicago, IL at Capstone Logistics LLC

Date Posted: 4/6/2024

Job Snapshot

  • Employee Type:
  • Location:
    640 North La Salle Drive
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

In Office: Tuesdays, Wednesdays, Thursdays
Work From Home: Mondays, Fridays


About Capstone:

Capstone is your partner-obsessed, data-driven, results-oriented transportation solutions provider. As the freight management division of Capstone Logistics, a billion-dollar supply chain entity spanning 550+ facilities across North America and handling over 6 million shipments per year, we deliver an exceptional end-to-end client experience through deep supply chain expertise, innovative technology, and a national-reaching carrier network. From inbound logistics to last mile delivery, our integrated solutions serve a wide range of partners that require high-touch service. Additionally, we offer transportation bid management software for cost benchmarking, optimized mode selection, carrier sourcing, RFP hosting, and more.

Capstone has been named a Top Freight Brokerage Firm based on net revenue by Transport Topics and recognized by Food Logistics as both a Top 3PL & Cold Storage Provider and a Top Software & Technology provider.

Are you data driven, results oriented, and client obsessed? We're looking for sharp, ambitious, and enthusiastic candidates to join our team. We've built a high-energy, positive environment with opportunities to elevate our people through mentorship and talent development programs, upward mobility, and community involvement. Work-life balance is important to us, so we offer an in-office gym, monthly in-office haircuts and manicures, professional learning seminars, paid time off, and more.

What you'll master:

As a Operations Lead, Enterprise, your primary objective is to achieve organic margin and revenue growth from an esteemed portfolio of clients, while leading the tactical execution of the transportation industry's most unique and innovative client experience. Equipped with a team of Operations Coordinators, you will oversee every aspect of your clients' experience-- everything from the fulfillment of a shipment to the long-term success of the partnership. Prospect and on-board quality carriers to handle our growing volume of shipments

  • Collaborate across departments to design and execute a business development strategy on a per customer business
  • Identify strategic opportunities and ways in which we can achieve organic revenue growth
  • Create a strategic alliance with your portfolio of esteemed clients
  • Oversee the strategic execution of all customer-facing activities involving client portfolio
  • Design and execute best-in-class operational protocol based on client expectations
  • Conduct market research to proactively communicate industry trends that will impact clients' business
  • Establish and uphold relationships with customers in various modes of transportation and logistics service offerings
  • Cultivate talent through mentorship, coaching and education on a daily basis
  • Foster a team culture that is committed to continuous improvement and quality service
  • Implement innovative guidelines that optimize operating bandwidth of team, and delegate daily execution of all operations activities

What we're looking for:

  • 2-4 years minimum of professional Logistics and Transportation experience
  • Profound understanding of various supply chain solutions and service offerings
  • Knowledge of industry terminology, market trends, and best practices of inside sales and customer service
  • Demonstrated client-facing management experience
  • Outstanding negotiation skills
  • Excellent written and oral communication skills
  • Entrepreneurial and bold attitude paired with a confident personality
  • Tenacious appetite for success
  • Extremely analytical and superior problem-solving skills
  • Proven ability to manage detail on multiple projects simultaneously
  • Firm belief in the power of automation and keen interest in implementing technology
  • An active learner with strong communication and organizational skills
  • Ability to work across company departments and motivate others

What we bring to the table:

  • Downtown Chicago location
  • Competitive salary & uncapped commission potential
  • Ability for upward mobility
  • Health, dental, vision, disability, and life insurance
  • PTO & paid holidays
  • 401(k) company match
  • Philanthropy events
  • Casual dress code
  • Corporate workout facility

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.