Managed Receiving Scheduling Coordinator in Norcross, GA at Capstone Logistics LLC

Date Posted: 7/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    6525 The Corners Parkway Northwest
    Norcross, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/13/2019
  • Job ID:
    24375

Job Description

Capstone Logistics, Inc.

Job Title: Managed Receiving Scheduling Coordinator

Reports To:

Managed Receiving Scheduling Manager

Hours:

40 Hours per week with additional overtime hours as needed and depending on customers' operating hours, flexible daily schedule; on call as needed, with rotating weekend coverage

Classification:

Non-Exempt

Travel:

Less than 10% (as/when needed)

JOB SUMMARY:

  • Schedule Inbound appointments while communicating with a range of dispatchers, carriers, and/or vendors within the stated operations parameters (primarily via email and systems messages)
  • Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules)
  • Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications
  • Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications
  • Maintain/Update carrier and user lists/setup/access in various scheduling applications
  • Monitor and track telephone and email requests for assistance, identifying target areas for improvement
  • Prepare/Assist in preparation of weekly/monthly reports

QUALIFICATIONS:

  • Excellent interpersonal and communication skills (written and verbal)
  • Proven experience in providing high levels of customer service to internal and external customers
  • Strong organization, prioritizing and multi-tasking skills
  • Strong working knowledge of Outlook, Word, Excel, and PowerPoint

PRINCIPAL ACCOUNTABILITIES:

  • Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.)
  • Monitor request for support and identify trends and opportunities for improvement
  • Provide timely responses to users requesting assistance (typically less than 1 hour)

PHYSICAL REQUIREMENTS:

  • Sitting for long periods of time
  • Typing- capable of responding effectively to 300+ Emails daily
  • Ability to lift 30 lbs. (Laptop and case)
  • Good written/verbal communication skills
  • Travel Requirements: Minimal - Less than 10%

EDUCATION and/or EXPERIENCE:

  • Associate Degree or equivalent from two-year College or technical school or one or more years related experience and/or training; or equivalent combination of education and experience.
  • Transportation/Logistics Management experience preferred.

"Performs Additional Accountabilities As Required."


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