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Job Requirements of MR Scheduling Coordinator:
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Employment Type:
Full-Time
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Location:
Peachtree Corners, GA (Onsite)
Do you meet the requirements for this job?
MR Scheduling Coordinator
Compensation:
Competitive
Job description
JOB SUMMARY:
• Schedule Inbound appointments while communicating with a range of dispatchers, carriers, vendor within the stated operations parameters (primarily via email and systems messages)
• Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules)
• Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications
• Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications
• Maintain/Update carrier and user lists/setup/access in various scheduling applications
• Monitor and track telephone and email requests for assistance, identifying target areas for improvement
• Prepare/Assist in preparation of weekly/monthly reports
QUALIFICATIONS:
• Excellent interpersonal and communication skills (written and verbal)
• Proven experience in providing high levels of customer service to internal and external customers
• Strong organization, prioritizing and multi-tasking skills
• Strong working knowledge of Outlook, Word, Excel, and PowerPoint
PRINCIPAL ACCOUNTABILITIES:
• Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.)
• Monitor request for support and identify trends and opportunities for improvement
• Provide timely responses to users requesting assistance (typically less than 1 hour)
PHYSICAL REQUIREMENTS:
• Sitting for long periods of time
• Typing- capable of responding effectively to 300+ Emails daily
• Ability to lift 30 lbs. (Laptop and case)
• Good written/verbal communication skills
#CBCapstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.
JOB ID:CAP20116