Operations Lead

Shift:

Compensation:
$58,000-$68,000

Operations Lead

About Capstone: 

Capstone is your partner-obsessed, data-driven, results-oriented transportation solutions provider. As the freight management division of Capstone Logistics, a billion-dollar supply chain entity spanning 550+ facilities across North America and handling over 6 million shipments per year, we deliver an exceptional end-to-end client experience through deep supply chain expertise, innovative technology, and a national-reaching carrier network. From inbound logistics to last mile delivery, our integrated solutions serve a wide range of partners that require high-touch service. Additionally, we offer transportation bid management software for cost benchmarking, optimized mode selection, carrier sourcing, RFP hosting, and more. 

Capstone has been named a Top Freight Brokerage Firm based on net revenue by Transport Topics and recognized by Food Logistics as both a Top 3PL & Cold Storage Provider and a Top Software & Technology provider. 

Are you data driven, results oriented, and client obsessed?  We’re looking for sharp, ambitious, and enthusiastic candidates to join our team.  We’ve built a high-energy, positive environment with opportunities to elevate our people through mentorship and talent development programs, upward mobility, and community involvement.  

Responsibilities: 

As an Operations Lead, your primary objective is to achieve organic margin and revenue growth from an esteemed portfolio of clients, while leading the tactical execution of the transportation industry’s most unique and innovative client experience. Equipped with operational support, you will oversee every aspect of your clients’ experience— everything from the fulfillment of a shipment to the long-term success of the partnership.   

• Collaborate across groups to plan and execute a retention and growth strategy for each partner in your portfolio. 
• Identify strategic opportunities and ways in which we can achieve organic revenue growth, inclusive of long-term dedicated volume and short-term spot acquisition.  
• Oversee the daily execution of all customer-facing activities involving the client’s portfolio. 
• Drive best-in-class operational protocols based on client expectations. 
• Conduct market research to proactively communicate industry trends that will impact the client’s business. 
• Establish and uphold relationships with customers in various modes of transportation and logistics service offerings. 
• Foster a team culture that is committed to continuous improvement and quality service. 
• Implement innovative guidelines that optimize operating bandwidth of team, and delegate daily execution of all operations activities.

What We're Looking For:

• 2-4 years minimum of professional Logistics and Transportation experience 
• Profound understanding of various supply chain solutions and service offerings 
• Knowledge of industry terminology, market trends, and best practices of inside sales and customer service 
• Demonstrated client-facing management experience 
• Outstanding negotiation skills 
• Excellent written and oral communication skills 
• Entrepreneurial and bold attitude paired with a confident personality 
• Tenacious appetite for success 
• Extremely analytical and superior problem-solving skills 
• Proven ability to manage detail on multiple projects simultaneously 
• Firm belief in the power of automation and keen interest in implementing technology 
• An active learner with strong organizational skills 
• Ability to work across company departments and motivate others 
• Bachelor’s degree preferred  

What we bring to the table: 

• Downtown Chicago location 
• Competitive salary & uncapped commission potential 
• Ability for upward mobility 
• Health, dental, vision, disability, and life insurance 
• PTO & paid holidays 
• 401(k) company match 
• Philanthropy events 
• Casual dress code 
• Corporate workout facility 

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Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

JOB ID:CAP23028