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Compliance Tracking Admin

Capstone Logistics, LLC Peachtree Corners, GA (Onsite) Full-Time
Shift:

Compensation:
$25.00/Hour

Compliance Tracking Admin

PRINCIPAL ACCOUNTABILITIES:

  • Provide training and support to new and existing Compliance Tracking users (partners, vendors, carriers, agents, etc.)
  • Monitor request for support and identify trends and opportunities for improvement
  • Provide timely responses to users requesting assistance (typically less than 1 hour)

JOB SUMMARY:

  • Provide training and general day to day support for Clients/Vendors/Carriers/Capstone Assocites using the Compliance Tracking Tool.
    • Process new user applications creating user profiles and modifying settings as required.
    • Configure violations, exemptions, vendor #s, permissions, etc.
    • Investigate partner/internal issues and follow through until completion.
    • Triage and resolve software/hardware issues notified from the field.
    • Support Tier 1 with their unresolved issues and hold Tier 3 responsible for execution through effective prioritization on incident/bug remediation.
    • Participate in weekly client calls giving updates on issues and relaying inbound requests up to the Product Owner.
  • Lead & support new client or site onboarding efforts – host demos, training sessions, create/provide process documentation, etc.
  • Monitor and track telephone and email requests for assistance, identifying target areas for improvement.
  • Prepare/Assist in preparation of weekly/monthly reports
#CB

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

JOB ID:CAP17141
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Job Snapshot

Employee Type

Full-Time

Street Address

30 Technology Parkway South

Location

Peachtree Corners, GA (Onsite)

Job Type

QA - Quality Control

Experience

Not Specified

Date Posted

11/26/2024

Job ID

17141

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