Logistics Coordinator

Shift:

Mon-Friday 3:30 PM to 12:00 AM Midnight

Compensation:
Pays up to $21.00

Logistics Coordinator

We are among the top logistics companies in the United States, focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics solutions enable us to assist partners in lowering warehousing and transportation expenses effectively.

This role is meant to facilitate communication with vendors and customers, ensuring timely deliveries to meet customer requirements. The position will report directly to the Manager.
Responsibilities:
Operations:

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software. Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Manage contact with vendors to ensure all routes are covered, as needed.
• Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Monitor routed work using dispatch software and GPS tracking to ensure on-time vendor performance.
• Communicate delays, issues, or changes to partners in real time.
• Schedule and dispatch Independent Contractors to locations based on customer requests and requirements.
• Provide vendors with accurate details regarding pickup/delivery, scanning requirements, and temperature standards.
• Respond promptly and appropriately to emergencies, accidents, and breakdowns.
• Make real-time decisions to ensure deliveries meet or exceed customer service expectations.
• Support vendors, resolving issues quickly and effectively.
• Dispatch On-Demand work to available vendors as needed.
• Communicate and enforce Chain of Custody standards (scanning, specimen handling, etc.).
• Ensure compliance with Independent Contractor Operating Agreements.
• Provide assistance to the customer service team during peak periods.
• Enter and manage customer orders received by email and phone.
• Provide accurate ETAs and delivery information to customers.

Customer Service:

• Provide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests.
• Confer with customers or supervising personnel, in order to address questions, problems, complaints, and requests for service.
• Keep customers notified of changes with route schedules and or on demand delays.

Requirements:

• Previous logistics or dispatch experience required
• Strong critical thinking and problem-solving skills
• Ability to multi-task and work well under pressure
• Excellent professionalism and customer service skills
• Proficiency in Microsoft Word, Outlook, Excel, and dispatch software
• General knowledge of Pennsylvania and New Jersey area

#CB

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

JOB ID:CAP23245