Help Desk Technician in Norcross, GA at Capstone Logistics LLC

Date Posted: 7/11/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    6525 The Corners Parkway Northwest
    Norcross, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/11/2019
  • Job ID:
    13468

Job Description

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Service Desk Technician

Peachtree Corners, GA

Capstone Logistics is the premier provider of 3rd Party services in distribution centers across the nation. With a foot print of over 400 DCs in 45 states and Canada, Capstone is THE preferred partner for many major Retailers, Groceries and specialty companies. With high-growth expected this year, we are looking for top talent that is interested in career opportunities to grow with us!

Who are we looking for?

Our service desk is our front line of defense for anything and everything IT related. We are looking for a service minded "people person" that will go to great lengths to ensure our partners in the field are supported. This isn't a typical 9-5 environment but we understand what a work-life balance is. People are the center of our business and you are a key part of their success. You will interact with Site Managers, Directors and corporate executive teams. Organization and a sense of urgency is key but results are how we measure success.

KEY DUTIES:

Responsible for second level support and resolution of incidents received via the IT Help Desk. Function will be attainable through the use of remote tools, via telephone or in person. Notify Help Desk Manager when customer impacting problems are encountered. Assignment of tickets to responsible group/team when outside resolvable scope.

Provide a degree of proactive support, leveraging monitoring alerts and other tools, in effort to resolve potential system issues before impact is realized to the service level.

Customize and deploy new/upgraded hardware and software internally and to off-site locations.

Write technical documentation and publish to the help desk (Knowledge Management System) regarding installation procedures and troubleshooting steps for software and hardware.

Provisioning of end-user access to systems and file shares.

EDUCATION & EXPERIENCE:

Vocational/Technical School Certificate

2 to 4+ Years of experience

Comp-TIA A+ Certification

Dell DOSD Certification Desktop/Laptop

Extensive Knowledge of Windows Operating Systems and Microsoft Office Products.

Excellent Organizational, Communication, and Critical Analysis skills.

Ability to work independently and exercise sound judgment to resolve issues.

Knowledge of Active Directory, Microsoft SCCM, LogMeIn and Sysaid.



13468