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Job Requirements of Support Technician:
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Employment Type:
Full-Time
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Location:
Huntsville, AL (Onsite)
Do you meet the requirements for this job?
Support Technician
1st Shift
5am - 6pm
Sunday, Monday, Friday, Saturday
(Monday & Friday onsite)
(Sunday & Saturday offsite)
Compensation:
$18 per hour
Support Technician
Huntsville, AL
1st Shift
5am - 6pm
Sunday, Monday, Friday, Saturday
(Monday & Friday onsite)
(Sunday & Saturday offsite)
Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
The Opportunity:
Diagnose, troubleshoot, and resolve technical hardware/software issues remotely
Base-level training to our customers over the phone
Perform remote software upgrades
Research issues by reading logs and configuration files
Log all help desk interactions into the ticketing system
Redirect issues to correct resource
Identify and escalate situations requiring urgent attention
Inform management of recurring problems
Daily Responsiblities:
Problem Solving, Diagnostic, and Conflict Resolution Skills,
Excellent Oral and Written Communication Skills, Troubleshooting and Configuring Windows and Linux Operating Systems
QUALIFICATIONS:
Problem Solving, Diagnostic, and Conflict Resolution Skills,
Excellent Oral and Written Communication Skills, Troubleshooting and Configuring Windows and Linux Operating Systems
We will offer the successful candidate:
- Salary commensurate with education, experience, and skills
- Quarterly and Annual Bonus incentive based on operational performance.
- Benefits after 30 days including major medical, dental, vision, life, STD, and LTD.
- 401K
- PTO
Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.
JOB ID:CAP24863