Job Description

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

Capstone Logistics, Inc.

Job Title: Managed Receiving Scheduling Coordinator

Reports To:

Managed Receiving Scheduling Manager

Hours:

40 Hours per week with additional overtime hours as needed and depending on customers' operating hours, flexible daily schedule; on call as needed, with rotating weekend coverage

Classification:

Non-Exempt

Travel:

Less than 10% (as/when needed)

JOB SUMMARY:

• Schedule Inbound appointments while communicating with a range of dispatchers, carriers, and/or vendors within the stated operations parameters (primarily via email and systems messages)
• Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules)
• Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications
• Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications
• Maintain/Update carrier and user lists/setup/access in various scheduling applications
• Monitor and track telephone and email requests for assistance, identifying target areas for improvement
• Prepare/Assist in preparation of weekly/monthly reports

QUALIFICATIONS:

• Excellent interpersonal and communication skills (written and verbal)
• Proven experience in providing high levels of customer service to internal and external customers
• Strong organization, prioritizing and multi-tasking skills
• Strong working knowledge of Outlook, Word, Excel, and PowerPoint

PRINCIPAL ACCOUNTABILITIES:

• Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.)
• Monitor request for support and identify trends and opportunities for improvement
• Provide timely responses to users requesting assistance (typically less than 1 hour)

PHYSICAL REQUIREMENTS:

• Sitting for long periods of time
• Typing- capable of responding effectively to 300+ Emails daily
• Ability to lift 30 lbs. (Laptop and case)
• Good written/verbal communication skills
• Travel Requirements: Minimal - Less than 10%

EDUCATION and/or EXPERIENCE:

• Associate Degree or equivalent from two-year College or technical school or one or more years related experience and/or training; or equivalent combination of education and experience.
• Transportation/Logistics Management experience preferred.

"Performs Additional Accountabilities As Required."

25049

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.