MR Scheduling Coordinator in Norcross at Capstone Logistics LLC

Date Posted: 9/5/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    30 Technology Parkway South
    Norcross
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/5/2022
  • Job ID:
    4051

Job Description

Shift:

Compensation:
18.00

Job description

JOB SUMMARY:

• Schedule Inbound appointments while communicating with a range of dispatchers, carriers, vendor within the stated operations parameters (primarily via email and systems messages)

• Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules)

• Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications

• Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications

• Maintain/Update carrier and user lists/setup/access in various scheduling applications

• Monitor and track telephone and email requests for assistance, identifying target areas for improvement

• Prepare/Assist in preparation of weekly/monthly reports

QUALIFICATIONS:

• Excellent interpersonal and communication skills (written and verbal)

• Proven experience in providing high levels of customer service to internal and external customers

• Strong organization, prioritizing and multi-tasking skills

• Strong working knowledge of Outlook, Word, Excel, and PowerPoint

PRINCIPAL ACCOUNTABILITIES:

• Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.)

• Monitor request for support and identify trends and opportunities for improvement

• Provide timely responses to users requesting assistance (typically less than 1 hour)

PHYSICAL REQUIREMENTS:

• Sitting for long periods of time

• Typing- capable of responding effectively to 300+ Emails daily

• Ability to lift 30 lbs. (Laptop and case)

• Good written/verbal communication skills

#CB

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

JOB ID:CAP4051

Job Requirements